Customer Experience

Customer Experience Is Our Superpower!

Culture & Our People

At Seccom Global, our superpower is creating unforgettable customer experiences – for every customer, every time! We believe our dedication to great service is what sets us apart from the crowd. Our aim is to consistently go beyond the standard service delivery models, creating more personalised engagements, delivered by a team that is truly passionate about achieving great outcomes. We are dedicated to making every touchpoint meaningful—whether through highly responsive customer support or efficient and personalised delivery – we are committed to creating a relationship and engagement that leaves a lasting impression. Delighting our customers isn't merely a catchphrase in our business – it's absolutely central to everything we do. From first contact to last, we aim to craft experiences that make you feel valued, heard, and understood. For us, every interaction we have with you, is an opportunity to delight and we want all engagements with us to be a transformative and memorable experience.

But don’t take our word for it – what are our customers saying?

"It is essential in winning in the Enterprise and Government market, that you have the depth of partners to solve for todays digital and security challenges that all Enterprises are working through. Having a network on its own is not enough, and it is essential we at Vocus have best in market partners, to compliment our capability and to excite and delight in the market. Strong partners bring with them expertise, agility and ability to collaborate. I have found Seccom Global brings this and more to the Vocus / Seccom partnership. Seccom is an outstanding organisation with whom to partner."

Andrew Wildblood

Vocus

“Seccom security team deals with threats on a practical level and have routine contact with security product vendors. In my experience you are getting very current and accurate information in relation to security threats and appropriate controls for these threats."

Matt McDonnell

Red Cross AU

"Through our relationship with Seccom we’ve been able to implement well tested, but industry leading technology solutions across our physically and operationally disparate business streams. Through their managed services offering, Seccom have interacted with hardware and technology providers and integrators on our behalf, ensuring timely and cost effective solutions to our business needs. We would not hesitate to support Seccom Global in their submission as an organisation that partners with to support their customer’s business requirements and needs in the ICT sector."

"It has been a privilege for us to partner with Seccom Global, one of Fortinet’s first Australian Platinum Partners. Seccom is a company that cares passionately about providing service excellence and best outcomes for their clients. Our partnership with Seccom is thoroughly collaborative and truly in the best interest of the customer. With some of the most highly qualified experts in the region, Seccom Global tirelessly pursues innovative solutions for its customers. It has been a privilege to work with Seccom to deliver market-leading solutions to some of Australia’s leading enterprises, which has seen them win Fortinet’s APAC Growth Partner of the Year, a great public acknowledgement of their capability and performance"

Ben Fields

Fortinet